Flexibility and Customer Service
Being flexible to give a Great customer service and make an extra sale is often the missing ingredient for many businesses that struggle in today's economy.
It doesn't matter what you sell or who you are selling it to. What matters is if you have the ability to adjust your product or service to suit customers needs by just being a bit flexible on your options.
Just the other night we were invited to dinner at Limoncello Deli Bar in Nicosia. It was the first time for my wife and I so we did not know much about the menu. Since my wife is fasting we were concerned about the options she would have.
Once we arrived and saw the menu the only thing that could be suitable for her was the fish. We then asked the waiter for details and he replied that the fish sauce was not suitable for people who are fasting. He then suggested that this could probably be removed.
After he checked with the chef he verified that the sauce could be avoided and adjust the dish to my wife's special needs. Needless to say that this was more than pleasing for her as she could enjoy a nice meal with the rest of us.
It happened so that a few days back the same thing happened to another restaurant and this kind of flexibility was not available for her.
Just by being flexible to adjust the product or service to a clients special needs or find an alternative for them, can really make the difference in your business. Take a closer look at your flexibility as a business towards your customers and evaluate yourself. Could this be a reason your loosing sales over competition?
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